Asseco Universal Front End is a universal and consistent user interface, integrating in one place all the necessary functionalities of various IT systems.
The system can be operated both on traditional computers and tablets. The solution is based on open architecture allowing for its unrestrained development by attaching additional systems to support the implementation of further business processes. Asseco Universal Front End also offers the ability to run on platforms available under Open Source licenses. The system is dedicated to support various assisted channels, such as a bank branch, call center, mobile customer advisor or a bank agencies network.
The integrated workflow engine enables a bank to define any business process
Process monitoring
Analyzing the efficiency of employees and teams
Active process management with the help of reporting tools
Work context
Effective access to data (support for working with several products / customers concurrently)
Dynamic menu of system options corresponding to the active client context / business process (e.g. conducting a sales conversation)
One user interface
The user desktop integrates the functionality of multiple IT systems into a single platform
Easy searching for information from all the integrated systems
Adaptive user desktop
The user desktop automatically adapts its appearance and interaction to the currently used device
Making use of mobile device functions
Ability to take advantage of built-in tablet device functions (GPS, camera) in business processes
Business benefits
Omnichannel architecture
The system provides full support for the omnichannel approach to selling products and services.
Improved customer experience
Smooth and efficient customer service achieved by integrating the functionality of multiple IT systems into a single coherent desktop.
Mitigation of operational risk
Ensuring consistency of data across all systems integrated with the platform. Eliminating errors by the parameterization of specific field requirements and verification of data accuracy at every step of a process.
Reduction of user training costs
Achievement of cost savings by implementing or modifying business processes in just one user desktop instead of multiple systems.
Faster time-to-market for changes
Shortening the time required to upgrade any business processes (launching of new banking products and services, optimizing the existing operating processes).
